Frequently Asked Questions (FAQs)
Tymor Nail Beauty Care
1. General
Q1: What services do you offer?
We provide a full range of beauty services including manicure, pedicure, nail extensions, facial treatments, eyelash services, waxing, and spa treatments.
Q2: Where are you located?
We are located at L1-52, Wisma Central, Jalan Ampang, Kuala Lumpur.
Q3: Do I need to make an appointment?
Appointments are highly recommended to avoid waiting time. Walk-ins are subject to availability.
Q4: Do you offer services for men?
Yes, we provide selected services for both men and women.
2. Appointments & Booking
Q5: How do I make a booking?
You can book via WhatsApp or through our website (if available).
Q6: Is a deposit required?
Certain services may require a deposit to secure your booking.
Q7: Can I reschedule my appointment?
Yes, with prior notice. Deposits are non-refundable but may be rescheduled once.
Q8: What happens if I arrive late?
Your session may be shortened or rescheduled depending on availability.
Q9: What if I miss my appointment?
No-shows may result in forfeiture of deposit and limited future bookings.
3. Services & Treatments
Q10: How long does a manicure or pedicure take?
Typically between 30 minutes to 1 hour, depending on the service.
Q11: How long does gel polish last?
Usually 2–3 weeks, depending on lifestyle and aftercare.
Q12: Are nail extensions durable?
Yes, with proper care and maintenance.
Q13: Do you offer custom nail designs?
Yes, we can create designs based on your preferences.
Q14: Do your facial treatments include extraction?
We offer both options — with or without extraction.
Q15: Are eyelash extensions safe?
Yes, we use safe techniques and high-quality products.
Q16: Is waxing painful?
Some discomfort is normal, but we aim to minimize it as much as possible.
4. Hygiene & Safety
Q17: Are your tools sterilized?
Yes, all tools are cleaned and sterilized after each use.
Q18: Are your products safe?
We use high-quality and safe products for all treatments.
Q19: Can I get treatment if I have sensitive skin?
Yes, but please inform our staff beforehand.
5. Payment
Q20: What payment methods do you accept?
We accept FPX, debit/credit cards, e-wallets, and Buy Now Pay Later (Atome).
Q21: Can I pay in instalments?
Yes, via Atome (subject to approval).
Q22: Do I need to pay upfront?
Some services may require full or partial upfront payment.
6. Refund & Policy
Q23: Do you offer refunds?
No. All services are strictly non-refundable.
Q24: Why are refunds not allowed?
Services are performed in real-time, fully visible to customers, and consent is obtained before treatment.
Q25: What if I’m not satisfied with the service?
Please inform us immediately. We may offer a touch-up depending on the situation.
7. Aftercare
Q26: How do I take care of my nails after treatment?
Avoid prolonged water exposure, harsh chemicals, and apply cuticle oil regularly.
Q27: Can I do heavy work after my appointment?
It is not recommended immediately after treatment.
Q28: Why did my nails not last long?
This may be due to lifestyle, aftercare, or daily activities.
8. Health & Conditions
Q29: Can I proceed if I have wounds or infections?
No, we recommend waiting until the area has fully healed.
Q30: Should I inform about allergies?
Yes, it is important to inform us beforehand.
9. Promotions & Packages
Q31: Are promotions refundable?
No, all promotions and packages are non-refundable.
Q32: Can promotions be combined?
Only if stated otherwise.
10. Others
Q33: Can I bring a friend or child?
Space may be limited; please check with us in advance.
Q34: Do you accept walk-ins during peak hours?
Walk-ins are subject to availability and may require waiting.