Terms & Conditions

Welcome to Tymor Nail Beauty Care, operated by Timur Platinum Sdn. Bhd. (1424221-D). By using our services, you agree to the following Terms & Conditions.

1. General

  • These Terms & Conditions apply to all services provided by Tymor Nail Beauty Care.
  • By booking an appointment or using our services, you agree to comply with these terms.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Services

We provide beauty and wellness services including but not limited to:

  • Manicure & Pedicure
  • Nail treatments & extensions
  • Facial treatments
  • Eyelash services
  • Waxing services

All services are subject to availability and may vary based on customer needs and conditions.

3. Appointments & Bookings

  • Appointments are recommended to avoid waiting time.
  • Walk-ins are subject to availability.
  • Customers are required to arrive on time. Late arrivals may result in shorter service time or rescheduling.

4. Payments

  • Full payment must be made upon completion of service unless stated otherwise.
  • Deposits (if required) are non-refundable.
  • We accept payment via methods approved by the company.

5. No Refund Policy

  • All services are non-refundable once started or completed.
  • Customers acknowledge and agree to this policy before the service begins.
  • A consent/agreement form may be required prior to treatment.

6. Customer Responsibility

Customers must:

  • Inform staff of any medical conditions, allergies, or sensitivities
  • Clearly communicate preferences before service begins
  • Inspect and confirm satisfaction before leaving

We are not responsible for any reactions caused by undisclosed conditions.

7. Service Results Disclaimer

  • Results may vary depending on individual conditions.
  • We do not guarantee longevity of nail, lash, or treatment results due to lifestyle and aftercare factors.

8. Late Arrival / No Show Policy

  • Customers arriving late may have their session shortened or rescheduled.
  • Repeated no-shows may result in refusal of future bookings.
  • Deposits will be forfeited in case of no-show.

9. Right to Refuse Service

We reserve the right to refuse service if:

  • The customer is unwell or has contagious conditions
  • The customer behaves inappropriately
  • The requested service may cause harm or is not suitable

10. Liability

  • We are not liable for any personal belongings lost or damaged on the premises.
  • Customers proceed with services at their own risk after giving consent.

11. Hygiene & Safety

  • We follow strict hygiene and sanitation standards.
  • All tools and equipment are cleaned and sterilized according to industry practices.

12. Promotions & Packages

  • Promotions and packages are subject to specific terms.
  • They are non-transferable and non-refundable unless stated otherwise.

13. Amendments

We reserve the right to amend these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

14. Contact Us

For any inquiries:

Timur Platinum Sdn. Bhd. (1424221-D)
📍 L1-52, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur
📞 016-333 9009
📧 Tymornailbeautycare@gmail.com